Thank you for supporting our small business! Each order is packed with care and attention. Please review the details below regarding processing times, shipping methods, and delivery expectations.
All in-stock items ship within 3–5 business days of purchase.
Preorders, clubs, and made-to-order items will ship according to the timeline stated in the product listing.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.
We primarily ship via USPS and occasionally use other carriers when necessary.
Delivery times are estimates provided by the carrier and are not guaranteed.
Subscription orders (including the Stripy Sock Society) ship around the 15th of each month.
If you purchase additional items with your subscription, your order may ship together with your club shipment unless otherwise requested.
Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrectly entered addresses.
If a package is returned due to an incorrect address, additional shipping charges will apply to resend it.
Once a package is marked as shipped and accepted by the carrier, we are not responsible for delays, lost, or stolen packages.
If your package appears lost:
Please check with your local post office.
Confirm your shipping address.
Contact us within 7 days so we can assist you in filing a claim if applicable.
International customers are responsible for any customs fees, duties, or taxes required by their country.
Delivery times vary widely by destination and may be subject to customs delays.
If your order arrives damaged, please contact us within 5 days of delivery with photos of the packaging and product so we can resolve the issue promptly.
If you have any questions about your order, please contact us at:
erin@hinkstonhandmade.com
We truly appreciate your support of handmade, small-batch yarn.
